Right of Withdrawal

It is possible to exercise the right of withdrawal for all products within 14 days of receipt of the product. To exercise the right of withdrawal, the consumer must send an email to info@prime-cook.com. The emailmust indicate the following:

  1. The order number and the title of the product or products that you would like to return;
  2. The email address that we shall use to indicate the return status.

The consumer must return the perfectly intact product with any accessories and original packaging, at his or her own expense, within 3 days of receipt of the confirmation of contract termination by the seller.

The refund will be given using the original payment method.

Exceptions to the right of withdrawal

The right of withdrawal is excluded:

  • For all tailor-made and/or personalized products, even if returned in the original packaging (Italian Legislative Decree of September 6, 2015, Article 59, paragraph 1, point C);
  • If the products have been used after the delivery, based on hygienic and health protection grounds (Italian Legislative Decree September 6, 2015, Article 59, paragraph 1, point E). If returned, our laboratory technicians will analyze the pan to verify if it has been used or not.