Sales Conditions

This site is owned by:

HI Distribution LLC

55 Main Street,

Madison NJ 07940 USA

Email: info@prime-cook.com

Article 1 – Sales conditions acceptance

The following sales conditions are considered accepted and capable of producing effects from the moment in which the contract is signed, i.e., from the moment in which the purchase is made. The sales conditions cannot be negotiated, except in special cases that will be left to the discretion of the retailer.

Article 2 – Seller company

The company that sells and manages the e-commerce service is HI Distribution LLC., the only official reseller that is recognized and authorized to sell PRIMECOOK brandname products worldwide. Company details are shown at the top of this page.

Article 4 – Payment methods

The customer can purchase the products on the website www.prime-cook.com using different payment methods, as indicated on the “Payments and shipments” page.

Article 5 – Delivery methods and times

Deliveries are made via express courier. For more details, see “Payment and shipping.”

Article 6 – Right of withdrawal

It is possible to exercise the right of withdrawal for all products within 14 days of receipt of the product. For more details, see “Right of withdrawal.”

Article 7 – Defective product return

To return a defective product, send an email to info@prime-cook.com, specifying the order number, describing the defect, and providing photo attachments. After receiving product liability acknowledgement by HI Distribution LLC., please return the product to its original packaging so that it can be handed to the courier. All shipping costs shall be borne by HI Distribution LLC.

Once our technical office receives the product, it will be in charge of assessing whether or not a defect occurred:

  1. If a defect is confirmed, the product will be replaced or repaired and returned to the sender at no cost within 7 days from the date of receipt;
  2. If the product is compliant with its technical specifications, then it will be sent back to the sender within 30 working days, after receiving reimbursement for the delivery charges from the sender.

Article 8 – Warranty

The warranty starts from the product’s purchase date and is valid for 24 months. It covers all manufacturing defects. The warranty is not valid for damages resulting from improper use of the product or if the product falls and/or is subject to impact. Stains, darkening, loss of nonstick, marks and/or scratches of the inner and/or outer coating are excluded from the warranty.

Article 9 – Complaints

Any complaint must be addressed in writing to HI Distribution LLC, 55 Main street Madison NJ, 07940 USA or by email to info@prime-cook.com